Shipping Policy | POSTVIRAL
Effective Date: March 6, 2025
At POSTVIRAL (https://postviral.xyz/), we are committed to delivering your orders quickly and efficiently. This Shipping Policy outlines processing times, shipping rates, delivery estimates, and other important details regarding order shipments.
1. Order Processing Time
✔ Orders are processed within 1-3 business days (excluding weekends and holidays).
✔ Once your order is shipped, you will receive a tracking number via email.
✔ Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Methods & Estimated Delivery Times
We offer the following shipping options based on your location:
📦 United Kingdom (Domestic Shipping)
✔ Standard Shipping (3-7 business days)
✔ Express Shipping (1-3 business days)
🌍 International Shipping
✔ Standard International Shipping (7-14 business days)
✔ Express International Shipping (5-10 business days)
💡 Note: Delivery times may vary depending on location, customs clearance, and external factors beyond our control.
3. Shipping Costs
✔ Shipping fees are calculated at checkout based on the destination and order weight.
✔ Free shipping is available for orders over £50 (UK only).
✔ International shipping costs vary by country and carrier rates.
4. Tracking Your Order
✔ Once your order has shipped, you will receive an email with a tracking number.
✔ You can track your order through our Order Tracking Page.
✔ If you have not received your tracking details, please contact contact@postviral.xyz.
5. Customs & Import Duties
✔ For international orders, customs duties, import taxes, and fees may apply depending on your country’s regulations.
✔ POSTVIRAL is not responsible for additional customs charges—customers are responsible for paying any applicable fees.
✔ If an order is refused due to unpaid customs fees, we cannot provide a refund for the shipping cost.
6. Undeliverable or Lost Packages
✔ If an order is marked as delivered but not received, check with your local postal service before contacting us.
✔ If a package is lost during transit, we will assist you in filing a claim with the carrier.
✔ If a package is returned due to an incorrect shipping address provided by the customer, reshipping fees will apply.
7. Shipping Restrictions
✔ We currently do not ship to P.O. Boxes or military APO/FPO addresses.
✔ Certain remote areas may experience longer delivery times.
8. Delayed Shipments
✔ While we strive to meet delivery time estimates, delays may occur due to factors beyond our control, such as:
- Extreme weather conditions
- High shipping demand during peak seasons
- Customs processing delays
✔ If your order is significantly delayed, please contact us at contact@postviral.xyz for assistance.
9. Contact Us
For any shipping-related inquiries, feel free to reach out:
📍 Address: 66 Gloucester Road Street, Claonairigh, United Kingdom
📞 Phone: 077 3752 0530
📧 Email: contact@postviral.xyz
🌐 Website: https://postviral.xyz/