Refund and Return Policy | POSTVIRAL
Effective Date: March 6, 2025
At POSTVIRAL (https://postviral.xyz/), customer satisfaction is our top priority. If you are not completely happy with your purchase, we offer a hassle-free return and refund policy to ensure a smooth shopping experience. Please read the following terms carefully.
1. Eligibility for Returns & Exchanges
To qualify for a return or exchange, the following conditions must be met:
✔ Return within 14 days from the date of delivery.
✔ The item must be unused, unwashed, and in its original packaging with all tags attached.
✔ The item must be free from damage, stains, odors, or wear.
✔ A proof of purchase (order number or receipt) is required.
Non-returnable items:
❌ Personalized or customized items.
❌ Clearance or final sale items.
❌ Gift cards and promotional items.
2. How to Initiate a Return
If you need to return an item, follow these simple steps:
1️⃣ Contact Us: Email contact@postviral.xyz with your order number and reason for return.
2️⃣ Approval & Instructions: Our team will review your request and provide return shipping details.
3️⃣ Ship the Item: Send the item back using a trackable shipping method (customers are responsible for return shipping costs unless the item is defective or incorrect).
4️⃣ Processing & Refund: Once we receive and inspect the return, we will issue a refund to your original payment method within 5-7 business days.
3. Exchanges
✔ If you received the wrong item or a defective product, we will gladly exchange it at no additional cost.
✔ Simply contact us at contact@postviral.xyz within 14 days to arrange an exchange.
✔ If the desired replacement is unavailable, a full refund will be issued.
4. Refund Processing
✔ Refunds will be issued to the original payment method (credit/debit card, PayPal, or other accepted methods).
✔ It may take 5-7 business days for the refund to reflect in your account, depending on your bank or payment provider.
✔ Shipping fees are non-refundable, except in cases where the return is due to an error on our part (defective or incorrect items).
5. Damaged or Incorrect Items
✔ If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.
✔ Attach clear photos of the issue in your email, and we will arrange a replacement or full refund at no additional cost.
6. Cancellations
✔ Orders can be canceled within 12 hours of purchase for a full refund.
✔ Once an order has been processed or shipped, cancellations are no longer possible.
7. Late or Missing Refunds
✔ If you haven’t received a refund within the expected time frame, please:
- Check your bank account.
- Contact your credit card provider, as processing times may vary.
- Reach out to your bank, as some refunds may take additional time to be posted.
✔ If you still have not received your refund, contact us at contact@postviral.xyz for further assistance.
8. Contact Us
For any refund or return inquiries, feel free to reach out to our support team:
📍 Address: 66 Gloucester Road Street, Claonairigh, United Kingdom
📞 Phone: 077 3752 0530
📧 Email: contact@postviral.xyz
🌐 Website: https://postviral.xyz/